How to Fix the “pii_email_9adeb2eb81f173c673a5” Error in Your Email: A Comprehensive Guide

In today’s digital age, email communication is an integral part of our personal and professional lives. However, it can be frustrating when you encounter errors that disrupt your email experience. One such error that users often face is the “pii_email_9adeb2eb81f173c673a5” error. This article will guide you through the steps to fix this error and provide answers to the top 5 frequently asked questions related to it.

Understanding the “pii_email_9adeb2eb81f173c673a5” Error

Before we delve into the solutions, let’s first understand what the “pii_email_9adeb2eb81f173c673a5” error is and why it occurs. This error typically occurs in Microsoft Outlook and is often associated with problems in the email application or conflicts with other software. It can manifest as a pop-up error message, making it essential to address promptly.

Common Causes of the Error

To effectively troubleshoot this error, you need to identify its root causes. Here are some common reasons behind the “pii_email_9adeb2eb81f173c673a5” error:

  1. Outdated Software: Running an outdated version of Microsoft Outlook can lead to compatibility issues and trigger this error.
  2. Corrupted Installation: If your Outlook installation is corrupted, it can result in various errors, including the one we’re discussing.
  3. Conflicting Add-Ins: Some third-party add-ins may conflict with Outlook, causing errors like “pii_email_9adeb2eb81f173c673a5.”
  4. Large Email Attachments: Sending or receiving large email attachments can overload Outlook, leading to errors.

Now that we understand the possible causes let’s proceed to the solutions.

Fixing the “pii_email_9adeb2eb81f173c673a5” Error

1. Update Microsoft Outlook

Keeping your software up to date is crucial. To do this:

  • Open Outlook.
  • Go to the “File” tab.
  • Click on “Office Account.”
  • Check for updates and install them.

2. Repair Outlook

If your Outlook installation is corrupted, repairing it can resolve the error:

  • Open the Control Panel.
  • Go to “Programs” > “Programs and Features.”
  • Select “Microsoft Office.”
  • Click “Change” and choose “Repair.”

3. Disable Conflicting Add-Ins

To disable problematic add-ins:

  • Open Outlook in Safe Mode.
  • Navigate to “File” > “Options” > “Add-Ins.”
  • Disable suspicious add-ins and restart Outlook.

4. Clear Outbox Emails

If the error occurs while sending emails with large attachments:

  • Delete the email from the Outbox.
  • Compress the attachment or use a file-sharing service.

5. Reinstall Outlook

As a last resort, you can uninstall and reinstall Outlook to fix persistent issues.

Now, let’s address some common questions users have about this error.


Q1: Is the “pii_email_9adeb2eb81f173c673a5” error dangerous?

No, it’s not dangerous, but it can be annoying and disrupt your email experience. Fixing it should be a priority to ensure smooth email communication.

Q2: Can I use Outlook on different devices after fixing the error?

Yes, you can use Outlook on multiple devices once the error is resolved, as long as your account is properly configured.

Q3: Are there any online tools to diagnose and fix this error?

While some online tools claim to fix Outlook errors, it’s recommended to follow the steps mentioned in this guide or seek assistance from Microsoft support.

Q4: Will fixing this error lead to data loss?

Fixing the error should not result in data loss. However, it’s always a good practice to back up your important emails and data.

Q5: How often should I update Microsoft Outlook to prevent this error?

Regularly checking for updates and installing them as they become available is advisable to prevent errors like “pii_email_9adeb2eb81f173c673a5.”


The “pii_email_9adeb2eb81f173c673a5” error can be a frustrating hurdle in your email communication. However, by following the steps outlined in this guide, you can resolve the error and enjoy a seamless email experience. Remember to keep your software updated, address potential conflicts, and exercise caution with email attachments. If you have any further questions or encounter difficulties, don’t hesitate to seek help from Microsoft support.

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